What to do when your Plextor product is defective.

1. Read the Warranty Information
   -> Verify that your product is in warranty
2. Read the Return Procedures and Conditions
   -> Learn how to return the defective product to Plextor
3. Request a RMA Number
   -> Fill-in the RMA request page and send it to Plextor
   -> Wait for the confirmation and further instructions

Warranty information

PLEXTOR EUROPE ("Plextor") warrants your PLEXTOR product against any defect in material and workmanship, under normal use. In the event a product is found to be defective within the warranty period, PLEXTOR will, at its option, repair or replace the defective product.
The warranty period for the Plextor product can be found on the product specifications page, and starts at the day of purchase.
For warranty validation, a proof of purchase must be provided.
Without proof of purchase, the manufacturing date determines the start of the warranty period.
This warranty is void if

PLEXTOR will not, under any circumstances, be liable for direct, special or consequential damages such as, but not limited to, damage or loss of property or equipment, loss of profits or revenues, cost of replacement goods, or expense or inconvenience caused by service interruptions. Under no circumstances will any person be entitled to any sum greater than the purchase price paid for the product.
To obtain warranty service, you may contact PLEXTOR's Technical Support Department. They will attempt to diagnose and correct your problem. If the product does not function properly they will ask to return the product. You may be asked to provide proof of purchase to confirm that the product is still within warranty.

Service conditions

Material Return for after-sales service:

In-warranty service
In the event that a Plextor product is defective within the warranty period, it can be returned to Plextor for in-warranty service.
Before returning any products to Plextor, a Return Material Authorisation (RMA) has to be requested. After verification, Plextor may authorise to return the product by issuing a RMA number.
Replacement drives:

The service for in-warranty returns is free-of-charge. In case Plextor finds any returned product not to be in warranty as described in the Warranty Terms and Conditions, it reserves the right to invoice all service and transport costs.
In no case, Plextor can be held responsible for any loss or damages during transports to or from Plextor.

Out-of-warranty service
Plextor reserves the right to refuse requests for out-of-warranty service.
In case an out-of-warranty service is accepted, Plextor will invoice all repair and transport costs. Plextor will not accept any returns without Return Material Authorisation.

Non-EC-Countries
In European Countries, not belonging to the European Community, a different service policy is applied. However, for Switzerland and Norway, the same service policy as within EC is applicable.
Endusers, dealers or distributors can return defective goods to Plextor under following conditions:

For shipments from countries not belonging to the European Community to Plextor, a signed pro-forma invoice must accompany the returning shipment.

RMA Request

In order to return a Plextor product for in-warranty service, following procedure should be used.
IMPORTANT : Plextor will not accept any returns without RMA Number.
This service is applicable only for Plextor products purchased in EC-countries.

RMA Request:
Contact Plextor Technical Support Department by contact form on the website.

Return Authorisation:

After receipt of the RMA request by Plextor, a confirmation and authorisation message will be communicated within 24 hours on business days.

This document will contain:

Service:
After receipt of the RMA material, Plextor will service the product as indicated on the original RMA request, and return it within the shortest time by courier.

RMA Request Form:
In order to obtain a valid RMA number, please use the following request form